Refund and Returns Policy - Official Whole Melt Extracts

Returns and Refunds Policy

At Original Whole Melt Extracts, we are committed to providing premium products and excellent customer support. If you are not entirely satisfied with your purchase, our customer-friendly returns and refunds policy ensures peace of mind with every order.

Return Eligibility

To be eligible for a return, please ensure the following:

The item(s) must be returned within 30 days of receipt.
The item(s) must be unused and in their original packaging.
A proof of purchase or a copy of your order confirmation must be included with the return.

How to Initiate a Return

Contact Us

Before returning any item(s), please contact our customer support team to begin the return process.

📧 Email: sales@originalwholemeltextracts.com
📞 Phone: Coming Soon

Provide the Following Details:

Your order number
The item(s) you wish to return
The reason for the return

Return Authorization

After review, our team will send you a Return Authorization and instructions for mailing your item(s) back.

Prepare & Ship Your Return

Pack the item(s) securely in original packaging.
Include all tags, labels, and the return authorization.
Ship your return to:

🏢 Returns Address:
Original Whole Melt Extracts
Returns Department
Downtown Los Angeles, CA, USA
(Full return address provided upon authorization)

We recommend using a trackable shipping service and retaining proof of shipment.

Refund Process

Once we receive and inspect the returned item(s):

Inspection: Returned item(s) are inspected for eligibility.
Approval: If approved, your refund will be issued to your original payment method within 7–10 business days.
Notification: You’ll receive an email once the refund has been processed.

Please note that your bank or credit card provider may take additional time to post the refund.

Exchanges

We offer free exchanges for any item(s) that are defective, damaged, or incorrect.

To start an exchange:

Contact our team within 30 days of receiving your item(s).
Provide the order number and details of the issue.
We’ll guide you through the exchange process.

Non-Returnable Items

We do not accept returns for:

Items that have been opened or used
Items not in original condition
Returns requested after 30 days

Shipping Costs for Returns

Domestic Returns: The customer is responsible for return shipping unless the return is due to our error (e.g., wrong or defective item).
International Returns: Return shipping costs are the responsibility of the customer.